This afternoon after school, I heard Ella long before I saw her. The front door slammed. There was heavy sighing. There was the sound of her school bag landing ungraciously on the far side of her bedroom. Obviously when I asked what was wrong she said, “Nothing”. But half-way through an ugly looking green smoothie, she barked, “Jenna is such a cow.” Ahh. It’s on again.

In this situation it is easy to dismiss adolescent conflict as ‘just teenage drama’ or ‘typical teenagers’. Yes, they do seem to encounter a lot of friendship issues and disputes. But, it makes sense. They are at a stage in their social development where they are figuring out where they fit and friendship is a big part of that.

What’s Friendship Anyway?

Often tweens and teens have a perception of friendship that is not realistic. We feed that idea with gal pal and bromance films. We reinforce it with Facebook posts that are essentially romantic odes to our friends. My particular favourite is the one that says, “Best friends are the ones you rarely see but nothing ever changes”. What a load of rubbish!

All friendships change and evolve. We grow out of people, we take breaks from people and we have conflict with people. That’s okay. That’s normal. We need to talk to kids about that, otherwise they perceive every conflict they have with their friends as an epic failure that can’t possibly be salvaged.

Santa Maria College psychologist Jane Carmignani says, “Healthy friendships require honesty and real feelings to be talked about and offloaded. Healthy friendships have conflict. If your friendship is going to survive the teenage years, you will fight. You have to fight. Then you have to learn how to make up. We have to give teens ways to solve their conflicts, but we also have to model and teach what a real friendship is like. It is not always easy.”

Adolescent Friendships

Adolescents are at a stage in their brain development where they are highly impulsive and reactive. They say inappropriate things and they often overreact to the things that are said to them. They operate largely from the amygdala, which is the instinctive part of the brain designed to ensure survival. It is driven mainly by fear, pleasure and memories. Logic has a lot to compete with here!

This is complicated by the fact that a lot of modern conflict happens online. There is a safety in saying things that will hurt a friend from a distance. You don’t have to see the pain they experience. There is no visual or auditory feedback to trigger compassion, like tears and hurt. Then of course, these conflicts get shared with others online and sides are taken, messages are taken out of context and it all gathers a momentum that is hard to diffuse or deal with in a productive manner.

When I discussed these ideas with students they were very clear about the fact that most conflict isn’t overt, it will be quiet and passively aggressive. The conflict will simmer and intensify if it isn’t brought into the open and dealt with right at the beginning. Some of this is due to a discomfort with emotions. Carmignani says, “Adults have to model that conflict and conflict resolution is normal and we are allowed to show our emotions. Some of this passive stuff is an inability to be comfortable with our emotions; with feeling hurt. With saying ‘Hey that really hurt me’ or “I feel really hurt by what you said”. We are still much more comfortable with attacking than with vulnerability.”

All this conflict has consequences. From a school’s perspective, it limits a child by impacting on:

  • Attention. It is hard to focus on what is happening in math classes when you are thinking about the argument that happened at recess.
  • Health. People who experience a lot of conflict also experience stress related illnesses that lead to absenteeism
  • Wellbeing. First and foremost, schools need to be safe places. It is impossible to learn and grow when you don’t feel safe.

When adolecents do find themselves in conflict situations, they find it hard to de-escalate or calm the situation. This is where parents and teachers come in. It is up to us to give kids the tools needed to halt conflict or at least minimise it. Most of that comes through language and timing.

De-escalating Language

In a conflict situation, where the amygdala is firing on ‘fight or flight’ it is very hard for anybody to conjure up just the right words to calm things down. But what if you had an automatic, practised phrase that slowed everything down for you and gave you time to think? Rehearsed ‘kick off language’ works well in the stress of conflict situations. These phrases are what we need to give to our teens.

Here are some good examples:

  • I’m feeling really hurt, can we start over?
  • I need a moment. I want to sort this out but I need to think.
  • Let’s agree to disagree.
  • We might be misunderstanding each other here. Let’s just stop for a minute
  • Hang on, can we start again?
  • I’m feeling uncomfortable. Can we just stop for a minute?
  • Can we stop for a moment? We are going to figure out a way to make this right.
  • Hang on. Let’s just backtrack. What’s our actual problem?

Sorry

Sometimes the thing that needs to be said is, ‘Sorry’. We all make mistakes and misspeak. Again, giving kids the language to make a meaningful apology helps.  It’s something we could all practise.

As adults, we need to apologise to kids when we muck up. Kids need to learn from us that apologising makes you strong, not weak. It is the skill of a person who knows they are more than one action and more than one mistake.

The Well Placed Pause

Even more important than language is the lack of language. The well placed pause. Sometimes it might mean a break from the conversation. Sometimes it might mean a break from one another. The power of a pause is that it gives us a chance to move from reactive to proactive and from destruction to construction. Don’t imagine I underestimate how hard this is, for anybody, let alone a child. Kids want to belong. The idea of taking a break threatens their sense of belonging.

A child who has lots of friends in lots of different friendship groups, in and out of school, will cope better with the idea of taking a healthy break from a friendship that needs some work. Always encourage a wide range of friends. Kids may like the idea of a BFF (Best Friend Forever), but the reality can be complicated.

Acceptance

At the end of the day, some conflicts won’t be resolved. Some friends won’t play by the rules and nothing you say will deescalate or resolve a conflict. Some people like conflict. All that can be done then is to help your child sit with that realisation, grieve the loss of the friendship and move forward. We will all have many friends over the course of a lifetime and that BFF may just be a ‘BFF for now’

 

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Linda Stade has worked in various teaching and management roles in education for twenty-five years. She has worked in government and private schools, country and city, single sex and co-ed. Currently she is the Research Officer at Santa Maria College, Western Australia.